Ross Stores Reviews

There is a perfect place in Litchfield Kentucky right next to the dollar store that would be perfect for a Ross It's outlet store there's nothing really around here for clothing besides Walmart

Let me start off this, Ross is such BS. Who here should be more responsible for the item purchase? The cashier or the customer? When we (us customers) ready to pay up our items we bring them all to the cashier right? And they ask us if we want a bag. In my case I always do ask for a bag and cashier are supposedly have to make sure everything are in the bag right? I mean we also (us customers) are responsible for our items but we cant everytime foresee everything for sometimes we are distracted, we have kids to keep an eye on or some cellular activities. So, this what happened. One item we purchased was not in the bag, we just realize it like 2 days ago. It was paid in the receipt and we didnt have it. I called the store and told them bout the missing item, store manager asked me to come down to the store, so I went and we check. First, they said they couldnt see the video of the transaction wherein they based it on the time and date of the transaction in the receipt, That's bs isnt? One of the guy even told me I brought a wrong receipt which is such stupid. Take note of this, not all the transaction time on the receipt is 100% accurate its can be 5 mins later or before. So i told the manager I cant leave here without getting my refund. At the end of the day they had it
Refunded but I walked away not a happy customer, instead I am disappointed so much for they shouldve consider compensating me for it is not my fault that the item was
Missing and I have to spent time, gas and effort just to make things right..

Ross is THE store for anyone on the budget. I make great finds any time I visit them. One of my go-to stores whenever I'm in SF for sure!

I went to Ross and they told me I couldn't use the restroom because the manager was busy. I was willing to wait cause I had to go but they were just saying she was too busy to ever unlock it for me. Then I went to another Ross while in line I reached to buy on of the items while waiting in line and they had broken glass and when I put my hand down to reach for it that glass cut into my hand. They were kind to get me bandaids and alcohols cause my hand was bleeding everywhere but they didn't ask acknowledge that their store did this! They didn't ask about where the glass was when I told them they had broken glass on their counters they ignored that part and just gave me a bandaide. I'm grateful for the band aide but I am mad at Ross for No sympathy no acknowledgment that their store had broken glass and cut me! Who knows if there is more still there or around there! I tried to tell them but they were disinterested or just didn't want to acknowledge that their store causes it!

Great customer service n no hassle returns, love u guys!

Because they don't have any current dressing rooms I had to take dresses home and try them on, when I went to return the ones that I don't like they didn't give me a full refund because one of the tags fell off in the bag

Store is a joke. Just wrote to Corporate, although I am not confident anything will change.
Manager is rude, employees are a joke and could not care less. If I acted that way, I would be fired within five minutes.
It is unaccptable.

I love my local Ross! I shop there every day. The algiers ross has always treated me well. I was there this past Saturday and as I'm standing in the line to checkout there was an employee name Melissa by the cash register having a conversation with another female employee saying she's calling corporate to get another employee fired and continued to talk down on her co worker about his work personal life and how she feels personally about him, and trust me NONE of them were good things. She expressed so loud and bad about the young man I'm sure I wasn't the only customer to hear her. As a LOYAL Ross customer I don't appreciate the atmosphere that she is creating in a place I see as friendly and family like.

Some decent finds here. Won't empty your wallet.

The store manager in this branch is rude, not friendly, she s like a cold person to deal with, and no consideration to help a customer, not sensitive to help at all. I wish higher management will do something about it. It's the store manager itself has a bad attitude towards customer service.

I will never shop Ross again after the way I was treated because I can't wear a mask. Every Ross I've ever been in the employee's are something to be desired. Time to take a look at your management and employees.

I went today to the store at the phoniex az 85044 location
Refund policy changed!
Very rude two ladies
The first one her name is Jolle and she is very rude i want do return without recipt because i have the credit card i bought with and it has been only 2 days ago i did bought thoes items. She refused the return and she garbed my items and she left me on the check out waiting and waiting and she went to talk to a other employee and joke and i am still waiting
Then when i asked her to a manager she refused and then she got me Beni the store assassinate which i understood why this rude employee is acting like that... she was even not helpful and she refused to write her name and the employee name which is not right